Refund and Returns Policy
Last updated: November 2025
1. Introduction
Welcome to Digital Wave LLC FZ
This Refund and Returns Policy explains our practices regarding refunds for digital products, marketing campaigns, subscriptions, and related services offered through our website https://digitalwavefz.com.
As a provider of digital marketing, branding, and online consultancy services, all our deliverables are considered intangible digital goods or customized professional services. Therefore, specific refund rules apply, as detailed below.
2. No Physical Returns
Since we do not sell physical goods, no returns or exchanges of products are applicable.
All services are delivered electronically (via email, dashboard, or client portal).
3. Refund Eligibility
Refunds may only be granted under the following conditions:
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A duplicate payment has been made due to a technical error.
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The service has not yet started (no work has been initiated).
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The request is made within 7 days from the original purchase date.
Once a project, campaign, or any digital work has begun — including strategy preparation, content creation, ad campaign setup, or consultation — no refund will be issued, as resources and time have already been allocated.
4. Non-Refundable Services
Refunds cannot be issued for:
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Completed digital marketing or SEO services.
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Paid consultations or strategy sessions.
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Domain purchases, hosting, or third-party ad spend (Google Ads, Meta Ads, etc.).
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Subscription-based services or monthly retainers once the period has started.
5. Refund Process
If you qualify for a refund, please contact us at [email protected] with the following:
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Your full name
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Payment reference or invoice number
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Description of the issue
Approved refunds will be processed within 7–14 business days, to the original payment method used for the transaction.
Transaction fees charged by third-party payment processors (e.g., Stripe, PayPal, or banks) may be non-refundable.
6. Dispute Resolution
We encourage open communication. If you are dissatisfied with any service, please contact our team first so we can review your case and offer a fair resolution.
All disputes are governed by the laws of the United Arab Emirates, and handled under the jurisdiction of the Dubai International Financial Centre (DIFC), unless otherwise specified in a written contract.
7. Contact Information
Digital Wave LLC FZ
Meydan Grand, 6th Floor, Meydan Road,
Nad Al Sheeba, Dubai, UAE
📧 Email: [email protected]
🌐 Website: https://digitalwavefz.com
8. Policy Updates
We reserve the right to modify or update this Refund and Returns Policy at any time.
Changes will take effect immediately upon posting on this page, with the “Last updated” date reflecting the latest revision.
